Liv Digital Bank by Emirates NBD

Liv Digital Bank by Emirates NBD forms a complex digital ecosystem in which online banking ceases to be just a convenient tool and turns into a full-fledged environment for residents, non-residents and expats seeking flexible remote banking services, secure financial transactions and transparency of conditions. The process of opening an online bank account is based on KYC procedures, customer identification via video selfies, address confirmation and identity verification, which creates a dynamic user path devoid of traditional office working hours or the need for a physical visit. In the middle of the digital experience, Liv Digital Bank has a set of key services that form the basis of modern interaction with financial institutions.: Debit and credit cards with online registration and cashback programs International transfers, instant payments, and digital payment services Management of current, savings, currency and investment accounts Loans with low interest rate and high credit limit Insurance products and personalized recommendations A multi-level security system, including password, secret code, SMS confirmation, two-factor authentication and biometrics, ensures the security of online banking and supports security control in each banking session. The personal account combines transaction history, notifications, commission analysis, exchange rates and transaction limits, allowing the user to maintain control over all aspects of account maintenance. Mobile banking integrates digital wallets, NFC payments, QR payments, electronic checks, split bills and request money functions, relying on open APIs and built-in financial services, which enhances the personalization of services and facilitates budgeting. Customer support is implemented through live chat support, a chatbot, a voice channel and an internet call, which eliminates typical UX issues and ensures a stable digital customer experience in the rapidly developing digital economy of the UAE.

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